Shipping policy

At Beta Sleep, we want to make sure your order reaches you as smoothly as possible. Please review our shipping policy below.

1. Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation. You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Rates & Delivery Times

Delivery times are estimates only and may vary due to carrier delays, customs processing, or other factors outside our control.

3. Free Shipping
We offer free shipping worldwide on every order — no minimum spend required.

4. Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update after dispatch.

5. Customs, Duties & Taxes
For international orders outside the UK, your order may be subject to import duties and taxes, which are levied once the package reaches your country. Beta Sleep is not responsible for these charges — they are the responsibility of the customer. Please check with your local customs office for more information before ordering.

6. Delayed or Lost Shipments
If your order hasn't arrived within the estimated delivery window, please contact us at [your email] with your order number, and we'll investigate with the carrier on your behalf.

7. Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. Beta Sleep is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [your email] — we'll do our best to correct it before the order ships.

8. Contact Us
If you have any questions about our Shipping Policy, please contact us:

• Email: [your email]
• Address: The Pump House, 19 Hooper Street, Aldgate, London, E1 8BU