Refund policy

Last updated: [insert date]

At Lynx sleep, your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility
You may request a return within 30 days of receiving your order. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by proof of purchase (order number, receipt, or confirmation email)

2. Non-Returnable Items
For hygiene reasons, sleep masks that have been worn or show signs of use cannot be returned unless defective.

3. How to Request a Return
To start a return, contact us at [your email] with your order number and reason for return. We will provide instructions on how and where to send your item.

4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 7 business days.
  • Refunds will be issued to your original payment method.
  • Depending on your card issuer or payment provider, it may take additional time for the refund to appear in your account.

5. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, contact us within 30 days of delivery with photos of the product. We will arrange a replacement or full refund at no additional cost to you, including return shipping.

6. Return Shipping Costs

  • If the return is due to our error (wrong or defective item), we cover return shipping costs.
  • If the return is due to a change of mind, the customer is responsible for return shipping costs.
  • International customers are responsible for any customs duties or import taxes on returned items unless the item was defective.

7. Exchanges
We only replace items if they are defective or damaged. If you'd like to exchange an item for a different color, contact us at [your email] and we'll guide you through the process.

8. Late or Missing Refunds
If you haven't received a refund within the expected timeframe, first check your bank account again, then contact your card issuer or payment provider — processing times can vary. If you've done this and still haven't received your refund, contact us at [your email].

9. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:

  • Email: [your email]
  • Address: The Pump House, 19 Hooper Street, Aldgate, London, E1 8BU
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